Sunday, January 9, 2011

Seagate GoFlex TV “Logon Failed”


I just recently got my hands on Seagate’s GoFlex TV. In combination with my existing 32” LG TV, this device would allow the playbacks of the movie files, in so many supported formats, from the USB storage device directly to my 1080p TV. This sounds very perfect to me as I often find it’s not very easy to turn on my desktop PC just to watch movies. The device comes with LAN adapter which allows it to connect to your home network, and view YouTube, Picasa, or playback from network’s shared folder. Moreover, to my surprise, it also supports USB keyboard! This was beyond my expectation.

Enough for the introduction.

Playing back from USB storage was fine and good, and it works nicely with my Buffalo portable HDD out of the box. The real pain kicks in when I tried to play my *.mkv file sitting on my Windows 7 PC’s shared folder. The GoFlex keeps asking for username and password which I entered numerous times over few hours, and without success. It keep showing “Logon Failed” message on the screen! This is pretty annoying.

Search from Google didn’t give much help, but the search on Seagate’s user forums itself revealed a thread containg instructions which fix the problem! Original post at


So, you have Windows 7, but you can't get your FAT+ to log on to the network.  Well here's some instructions to help you get around that:


First go to the Control Panel, then select Network & Sharing Center, then on the left pane select "Change advanced sharing settings".

  • Then select in the settings:
  • Turn on network discovery
  • Turn on file & printer sharing
  • Turn on sharing so anyone with network access can read & write files in the Public folders
  • on Media Streaming  (I'll come back to that)
  • Enable file sharing for devices that use 40 -or 56-bit encryption
  • Turn off password protected sharing
  • Now make sure you have the same setting for both Home or Work & Public profiles
  • For the Media Streaming, select "Chose media streaming options...",  the on the "Show devices on:" dropdown box select "All networks".  You should then see something that says "Unknown Device", make sure that it has "Allow" beside it.


IF that doesn't work, try this:


Click Start and type Regedit in the search and click Regedit.exe
Navigate to the following location in the registry editor.


1. On the right side Double Click on everyoneincludesanonymous and in the window that pops up, change the value data from a 0 value to a 1

2. Double Click on NoLmHash and in the window that pops up, change the Value Data from a 1 value to a 0

3. Now navigate to the following location in the registry editor

Double Click on restrictnullsessaccess and change the 1 value to a 0

Reboot your pc and you should now be able to connect to your pc from you Freeagent Theater+

This works for me, I also have my drives shared with full access on my LAN

You will still see the Login screen  just click OK and you should have access to your drives.

(Originally submited by ColinK)

This should also work with Vista.

Here a link for WINDOWS XP network problems.  (Give a few Kudos to bodhi78 for this one)

This took so much time from me that I would like to share this with other GoFlex TV users. I lived happily, enjoyed 1080p, the last 12 hours ever since the fix :)


Anonymous said...

Thanks for the detailed information. I too was getting the "logon fail" problem and finally found the answer in the link you posted. Someone posted instructions on increasing the IRP StackSize and that fixed the problem for me. In my case, I added the parameter and entered the value 18 instead of the default value.

Thanks again.

dfurn said...

Ok, I'm still having problems. I'm extremely new to the networking world so detailed help is needed. I tried both of the provided fixes and I still get the login failed message when attempting to access a network folder. It shows the network folder but I can't access it. Can anyone help???

Anna M. said...


We just recently bought the GoFlex TV and it works super!

To access a shared folder over LAN, you have to login "twice". First login with the domain\username and password. Then again with only the username and password. A bit odd and puzzled us first.


Login1 with:
Password: PassWord

Anonymous said...

Thank you, thank you. a million times thank you. I bought a media box (not a seagate, just some nameless cheapo brand) and i have been able to access shared files on all computers on my network except my main work station. running win7 x64. and i have tried and failed at fixing it a few times but this is what did the trick. so if anyone else is having a login failure on any kind of media box this is a great tip to try.
thanks again :)

kohwai said...

Fantastic tips.
Just follow the registry tweak and problem resolved.
Been trying for couple of days until read your life saving post.

Doug Hole said...

This does nothing...

Anonymous said...

Hi, this program covers a lot of issues with windows 7 sharing to media players

it addresses the registry problems associated with SMB2 as well.

Anonymous said...

I tried the registry edit on my win 7 machine and now after upgrading to win 8 the same procedure yields no result. Any idea why ?

Anonymous said...

This worked for me.. I can now see all my files through the media server icon